Tuckaleechee Utility District



Should you require immediate assistance- you may call 865-448-2230 during normal business hours.

You may drop payments and paperwork into the door slot.

You may make phone payments by calling 877-895-6548

You may make payments at CBBC or BB&T Bank in Townsend if you have your statement.

Paperwork for new accounts, disconnections, and changes can be found in the red info box or under the water forms tab.

Paperwork may dropped in the door slot or emailed to tuckaleecheeutil@bellsouth.net or faxed to 865-448-2266 

Our staff is doing our best to keep everyone safe and healthy, and we appreciate your cooperation and understanding during this time.

We are hiring: Click here for details: https://www.tuckaleecheeutilitydistrict.org/water/news_updates.php

Tuckaleechee Utility District started in 1959 and now has over 4,500 water customers serving portions of 2 counties, Blount and Sevier. 

  • State Minimum required water pressure at the water meter is 20 psi.

  • All Customers are required to install Pressure Reducer Valves

  • Individual Booster Pumps must have a “low suction” or “low pressure” cutoff to avoid damage when there are water outages. 

  • All Backflow Devices will be tested/inspected annually. ALL commercial accounts must have a backflow device installed and maintain their device.

Call Before You Dig / Dig Safely

Tennessee State law requires anyone about to engage in either digging, excavation, moving of earth, demolition or any type of activity that could damage underground utility lines to notify the utility companies in that area of their intent to dig not less than three business days before the work is to begin. The Tennessee One Call system was created to provide advance notification service to member utility operators, such as TUD, throughout the state. You can reach TUD and other member utilities who provide electric, gas, water, waste water, phone, cable, etc. with one call to Tennessee One Call at 1-800-351-1111 or at 811. Tennessee One Call will gather information from you about your planned work and send it to member utilities in the area where you plan to dig. TUD and other utility members will then locate their facilities at the proposed excavation site with paint or flags so you can avoid them during your excavation. There is no charge to contact Tennessee One Call and no charge for TUD to locate its underground facilities.
Important: Always use extreme caution when you dig, and avoid digging within the utility safety zone. The safety zone is a strip of land the width of the utility, plus two feet on either side. Customer-owned service lines are not mapped and therefore may not be marked. Customer-owned lines include sewer laterals, underground electrical service lines, water lines, lines for outside lighting, invisible fencing, irrigation systems, customer fuel lines, or any other customer-owned line.

To report damage to a TUD utility line, call 865-448-2230.

DIG SAFELY by calling Tennessee One Call at 1-800-351-1111 or 811 three business days before you plan to dig. Then, wait for the utilities to mark their lines. Respect the markings and dig with care.
Who to call before you dig -Tennessee One-Call Center 1-800-351-1111 or 811 Tennessee One Call operates 24 hours a day, seven days a week, 365 days of the year. Important reminder: State law requires three business days notice for locating lines.