Tuckaleechee Utility District customers have recently raised questions and concerns regarding DOXO, an online payment service that helps consumers manage all their various utility accounts in one place for the purpose of streamlining bill payments. DOXO uses the utility’s name/logo without the utility’s permission. When using the DOXO website, it appears customers are paying the utility, when payment in fact goes to DOXO. DOXO then forwards the payment to the utility, which can be delayed – resulting in late payments to the customer’s account and a possible disconnection of service.
Tuckaleechee Utility District is not affiliated with DOXO and, having no connection with DOXO, cannot track or obtain any information about transactions made through DOXO. The only online payment option the Tuckaleechee Utility District endorses is the one available on the TUD website, www.tuckaleecheeutilitydistrict.org